We offer flat-rate shipping of $12.00 for orders under $300 Australia-wide. Orders over $300 qualify for free shipping.
Orders are processed within 5 business days, and you’ll be notified via email when your order is shipped. We use Australia Post for all deliveries.
Please note, we currently only ship within Australia.
Frequently Asked Questions
Welcome to DrakeKnit Personalised Blankets
Wrap Yourself in Comfort, Creativity, and Quality with Drake Knit
At Drake Knit, we believe that warmth is more than just a feeling—it’s an experience woven into every stitch. Based in Brisbane, Australia, we take pride in crafting high-quality, custom-knitted blankets that transform your cherished memories and creative designs into beautifully textured, long-lasting keepsakes.
Designed for kids, families, and even pets, our blankets go beyond simple warmth—they are an expression of love, personality, and creativity. Whether you’re designing a heartfelt gift for a loved one, a unique addition to your home décor, or a cozy companion for your furry friend, every blanket is carefully knitted with attention to detail, ensuring a premium feel and lasting durability.
At Drake Knit, our mission is to create blankets that not only provide comfort but also forge meaningful connections. With a wide range of customizable options—including colors, patterns, and sizes—you can craft a blanket that is truly one-of-a-kind. Because when warmth meets personal touch, every snuggle becomes a special moment.
Design your custom blanket today and experience the joy of a knit made just for you!
Shipping & Tracking
What is your shipping policy?
What is your return policy?
We accept returns only if the item is faulty or if the details do not match the customisations you ordered.
Please double-check all names and customisation details when placing your order, as we cannot accept returns for spelling errors or incorrect details provided by the customer.
To initiate a return, complete the form under the "Returns and Exchanges" section, and we’ll be in touch to assist further.
Do you offer international shipping?
Currently, we only ship within Australia.
What payment methods do you accept?
We accept major credit cards, including Visa and Mastercard, as well as PayPal. Additionally, we offer the convenience of Afterpay for flexible payment options.
How do I track my order?
Once your order has been shipped, you’ll receive a shipping notification email containing your tracking number. Use this number to track your order directly through Australia Post.
Can I cancel my order?
Orders can only be cancelled or updated if production has not yet begun. If you need to make changes, please contact us as soon as possible via the form on our Contact page.
Do you have a size guide?
Yes! Our size guides are available on the product page when you select a size. Refer to these guides to choose the perfect size for your custom blanket.
Small - 90cm x 60cm
Perfectly sized for dog and pet crates, offering a cozy and comfortable spot for your furry friend to rest and relax.
Medium - 120cm x 80cm
Ideal for baby blankets and cots, providing a soft and snug layer for your little one to sleep comfortably.
Large - 150cm x 100cm
Perfect as a throw or a single bedspread, adding warmth and style to your space.
How do I contact customer service if I have a question or concern?
For general questions or concerns, please fill out the form on our Contact page.
For return inquiries, use the form under "Returns and Exchanges" to get in touch with us directly.
Machine Knitting & Production
How long does it take to produce a custom blanket?
Our custom blankets are made to order and take up to 5 business days for production. Once completed, you’ll receive a notification when your order is shipped.
Where are the blankets made?
All our blankets are custom-knitted with care in Brisbane, Australia, ensuring high-quality craftsmanship and attention to detail.
Can I make changes to my order after it’s placed?
You can only make changes to your order if production has not yet started. If you need to make changes, please contact us as soon as possible using the form on our Contact page.
What materials are used for the blankets?
Our blankets are made from high-quality, soft, and durable yarns that are perfect for keeping you cozy and comfortable.
How do I ensure my customisation details are correct?
Before completing your order, double-check all customisation details, including names, colors, and designs, to ensure they are accurate. Unfortunately, we cannot accept returns for errors in details provided during the ordering process.
Can I preview my design before it is knitted?
Yes! Our easy-to-use online customiser tool allows you to preview your design before placing your order to ensure it looks just the way you want.
Are there any size limitations for custom designs?
Our size options are clearly listed on the product page. You can select the size that best fits your needs, and our size guide is available to help you choose the perfect fit.
What if there’s an error in the customisation after production?
If the final product does not match the customisation details you provided, please complete the Returns and Exchanges form, and our team will assist in resolving the issue.
Can I reorder the same design in the future?
Please contact us if you need assistance with reordering.
What happens if production is delayed?
While we strive to meet our 5-business-day production timeline, unexpected delays can occur. If there’s any delay, we’ll notify you immediately and provide updates on your order status.
Returns Policy
What items are eligible for a return?
We accept returns only for items that are faulty or do not match the customisation details you provided when ordering.
Can I return my blanket if I made a spelling mistake in the customisation?
Unfortunately, we cannot accept returns for spelling errors or incorrect details provided by the customer during the ordering process. Please double-check your customisation details before completing your purchase.
How do I start a return?
To initiate a return, complete the form on this page. Provide all required details about your order, and our team will review your request and contact you.
How long does it take to process a return?
Once we receive your return request, our team will review it within 2-3 business days. If approved, we’ll provide instructions for the next steps, including return shipping and replacement or refund processing.
Do I need to pay for return shipping?
If the item is faulty or the customisation does not match your order, we’ll cover the return shipping costs.
Can I exchange my blanket for a different size or design?
Since our blankets are custom-made, we cannot offer exchanges for different sizes or designs. Please refer to our size guide before ordering to ensure the perfect fit.
What if I received the wrong item?
If you receive the wrong item, please complete the form on this page and include details of the incorrect order. Our team will rectify the issue promptly.
Can I return an item after using it?
We only accept returns for unused items that meet our eligibility criteria. Items that show signs of use cannot be returned or refunded.
How do I contact customer service about a return?
If you have questions about the return process, you can reach out to us via the form on our Contact page or include your query in the Returns and Exchanges form.
Is there a time limit for requesting a return?
Yes, you must submit a return request within 30 days of receiving your item. Requests submitted after this period may not be eligible for review.