Returns & Exchanges

We accept returns only for items that are faulty or do not match the customisation details you provided when ordering.

Unfortunately, we cannot accept returns for spelling errors or incorrect details provided by the customer during the ordering process. Please double-check your customisation details before completing your purchase.

To initiate a return, complete the form on this page. Provide all required details about your order, and our team will review your request and contact you.

Once we receive your return request, our team will review it within 2-3 business days. If approved, we’ll provide instructions for the next steps, including return shipping and replacement or refund processing.

If the item is faulty or the customisation does not match your order, we’ll cover the return shipping costs.

Since our blankets are custom-made, we cannot offer exchanges for different sizes or designs. Please refer to our size guide before ordering to ensure the perfect fit.

If you receive the wrong item, please complete the form on this page and include details of the incorrect order. Our team will rectify the issue promptly.

We only accept returns for unused items that meet our eligibility criteria. Items that show signs of use cannot be returned or refunded.

If you have questions about the return process, you can reach out to us via the form on our Contact page or include your query in the Returns and Exchanges form on this page.

Yes, you must submit a return request within 30 days of receiving your item. Requests submitted after this period may not be eligible for review.