At DrakeKnit, we take pride in crafting high-quality, custom-knitted blankets that are made to order with care. To ensure transparency and clarity, we have outlined our refunds and returns policy below. Please review these details carefully before making your purchase.

Eligibility for Returns

We only accept returns under the following conditions:

• The item is faulty or damaged upon delivery.
• The customisation details (e.g., name, colors, or design) do not match the information you provided during the ordering process.

We cannot accept returns for the following reasons:

• Spelling mistakes or incorrect customisation details provided by the customer.
• Change of mind or preference.

If you believe your item qualifies for a return, please follow the steps outlined below to initiate the process.

How to Request a Return

To request a return:

1. Complete the Returns and Exchanges Form on our website, located under the “Returns” section.
2. Provide all required details, including your order number, the reason for the return, and any supporting photos if the item is faulty.
3. Our team will review your request within 2-3 business days and contact you with further instructions.

Return Timeframe

All return requests must be submitted within 30 days of receiving your order. Requests made after this timeframe may not be eligible for review.

Refunds

Refunds are issued under the following conditions:

• The returned item has been inspected and confirmed to meet the eligibility criteria.
• Refunds will be processed to your original payment method (credit card, PayPal, or Afterpay) within 5-7 business days after the return is received.

Please note: We reserve the right to decline a refund if the returned item does not meet the eligibility criteria or shows signs of use.

Exchanges

Due to the custom nature of our products, we do not offer exchanges for different designs, colors, or sizes. Please refer to our size guide and preview your customisation carefully before placing your order.

Damaged or Faulty Items

If your blanket arrives damaged or faulty, please notify us immediately by completing the Returns and Exchanges Form. Provide detailed information about the issue, along with photos of the damage, so we can resolve the problem promptly.

Cancellations

Orders can only be cancelled or modified if production has not yet begun. If you need to make changes to your order, please contact us as soon as possible using the form on our Contact page.

Contact Us

If you have any further questions or concerns about our refunds and returns policy, please feel free to reach out to our customer service team via the Contact Us page. We’re here to help!

Important Notes

• Custom orders are final and cannot be returned for change of mind or preference.
• Always double-check your customisation details before completing your purchase to avoid errors.
• Refer to our FAQ section for additional information regarding returns and production processes.

Thank you for choosing DrakeKnit! We’re committed to providing you with the highest quality products and customer experience.