At DrakeKnit, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our services. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect personal information that you provide directly to us, including:
- Personal Details: Name, email address, phone number, and shipping address.
- Payment Information: Credit card details and payment data processed through secure third-party payment gateways (e.g., PayPal or Afterpay).
- Customisation Details: Names, designs, or other information required to create your custom blanket.
We may also collect non-personal data automatically through cookies, such as your IP address, browser type, and website usage patterns.
How We Use Your Information
The information we collect is used for the following purposes:
- Order Fulfillment: To process and deliver your orders, including payment and shipping.
- Customer Support: To respond to inquiries, resolve issues, and provide support.
- Customisation Services: To create your personalised blanket designs.
- Marketing: To send updates, promotions, and special offers (only if you have opted in).
- Website Improvements: To analyze website usage and enhance user experience.
How We Protect Your Information
We are committed to protecting your personal data. We use industry-standard security measures to safeguard your information, including:
- Secure servers and encryption protocols for payment transactions.
- Restricted access to personal information within our organisation.
- Regular monitoring and updates to ensure our systems remain secure.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following cases:
- Service Providers: Payment processors, shipping carriers, and other service providers necessary to complete your order.
- Legal Requirements: When required by law or to protect our rights.
Cookies and Tracking
We use cookies to improve your experience on our website by:
- Remembering your preferences and shopping cart items.
- Analyzing website traffic and usage patterns.
You can disable cookies in your browser settings, but this may affect the functionality of our website.
Your Rights
You have the right to:
- Access, update, or delete your personal information by contacting us.
- Opt out of receiving marketing communications at any time.
To make a request, please fill out the form on our Contact Us page.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.